Patient Guide to Virtual Care

During the Coronavirus (COVID-19) outbreak, the Centers for Medicare and Medicaid Services (CMS) recommends that doctor’s offices encourage their patients stay at home to avoid exposure to this virus, especially if you have risk factors like high blood pressure, diabetes, or lung disease. You might be wondering how you can access your doctor at this time for issues that you would usually see them in person. There is good news! Your doctor can now take care of you in the comfort of your own home through video or telephone.

At Eagle Physicians, we want to do everything we can to keep you safe while making sure you receive the care you need. That’s why we are now offering virtual care options, which you can use from your own home.

What is Telehealth?

Telehealth refers to a broad scope of remote health care services using various technologies. By using computer, cell phones and tablets, there are many ways for you to see and hear your provider during a telehealth visit.

If you schedule an appointment to see your provider through a video visit, we will give you instructions about how to set up and log into your appointment. Co-pays and deductibles apply to these visits.

If your concern cannot be managed through a telehealth visit, you may be asked to come into the office.

What can your doctor do during a telehealth visit?

You may be surprised at how much your provider can do during a telehealth visit! Your provider can listen to your health concerns, perform a physical exam, and treat many problems. Many common problems that would require a sick visit with your provider can be treated using telehealth, such as:

• Colds, flu, fever, headaches, sore throat, or nasal congestion
• Stomach viruses, constipation, or acid reflux
• Rashes, pink eye, cold sores, bites, stings
• Bladder infection

Your provider can also manage many chronic conditions using virtual care. This includes:

• Asthma, COPD and emphysema
• Diabetes
• High blood pressure and heart disease
• Depression
• Arthritis
• Kidney disease

If you have a concern about an urgent or chronic problem, please contact the office to schedule a telehealth visit.  Click here for "Things to Know For Your Upcoming Visit".

Patient Portal

Our patient portal is a secure, private way for you and your provider to send and receive information about your health:

• Communicate with your provider and nurse
• Request medication refills
• Review test results and summaries of past visits
• Schedule visits or request visit reminders

When you are using the portal to manage a health problem, co-pays and deductibles will apply.

If you want to get setup to use the patient portal, we can help you.  Please call your primary care office and speak with staff who guide you through the process.

Not all problems can be addressed via the portal and you may be asked to schedule a video or in-office visit.

Things to Know For Your Upcoming Telehealth Visit

During your virtual visit we ask that you:

1. Pretend you are in a face-to-face in person visit with your provider.
2. Give the provider your undivided attention.
3. Be sure that you are in a quiet, confidential place where you will not be interrupted.
4. If you are at work, be prepared to take a break when the call starts.
5. If you are driving, please pull over and be parked before the call starts.
6. Position yourself so that lighting allows your provider to see you. Try turning on overhead lights or closing blinds and drapes to reduce background light.
7. Don’t sit too close to the camera (or too far away). Make sure your face is in the center of your picture (the small window on your smartphone.) Sit eye-level with your camera.
8. Close other apps. Having too many apps running on your computer or device can make your device run slowly. Before starting the visit, close all programs that you aren’t using during the visit

Taking these steps will improve the quality of your medical visit, which we intend to be as good as when we see you in person!

Contact Us: 324 W. Wendover Avenue, Suite 200 • Greensboro, NC 27408

Eagle Physicians is a multispecialty health care practice offering excellence in patient care through eight different medical disciplines as well as our walk-in clinic. Eagle Physicians has 11 North Carolina locations serving Greensboro, Oak Ridge, Summerfield, and other communities within Guilford County and the Piedmont Triad.
Call: 336-274-6515 Fax: 336-275-0812