Patient Payment Policy

Eagle Physicians and Associates, PA, appreciates the confidence you have placed in our physicians and staff. It is our mission to help you Stay Healthy. To keep you informed and aware, the following patient payment policy applies to all Eagle patients.

Eagle is contracted with most major insurance companies. You are encouraged to visit our website at to see Eagle’s contract status with your insurance company and plan. You may also call us at 336-274-9134 for information or visit your insurance plan’s website for a list of participating providers and facilities. Eagle will gladly file all claims to our contracted insurance companies and will apply all contracted adjustments to your balance. In return, we require that you honor the contractual obligations set for you by your insurance company. Please make sure you know the deductible, coinsurance and copay amounts your plan requires you to pay. We are obligated by our contracts to collect these amounts from you. If you are unable to honor your contractual financial obligation at the time of your service, you may be asked to reschedule your appointment. If there is an additional balance due after your insurance company has processed the claim, payment in full is due upon your receipt of an Eagle billing statement. For large balances that cannot be paid in full, you are required to contact Eagle Business Services at 336-274-9134 to set up a payment plan.

Effective 5-1-2019, Eagle will no longer file insurance claims with non-contracted insurance plans. As our patient, it is your responsibility to verify, prior to receiving medical services from Eagle, whether or not we are contracted with your insurance plan. If we are not contracted with your plan, you will be offered a prompt pay adjustment of 30% at the time of your visit. Upon payment, we will provide you with a receipt and a summary of your services which will include all the information necessary for you to file to your insurance company for reimbursement. Any payment issues with a non-contracted insurance plan are the responsibility of the patient.

If you have questions about your insurance coverage for an upcoming service, Eagle will furnish you all necessary information so you may obtain your specific coverage information from your insurance company.

Payment in full is expected at the time of service for patients with no insurance and patients who have insurance but have not met their deductible. Eagle accepts payments via cash, check, MasterCard, Visa, American Express and Discover Card. Payment collected at the time of service is an estimate based on the information available at the time of service. New uninsured patients or patients who have insurance but have not met their deductible will be required to pay $100 prior to any primary care service being rendered. Any additional balance due will be collected at checkout. If charges are less than $100, the overpayment will be refunded. If there are additional charges posted after checkout, payment in full is due upon the patient’s receipt of an Eagle billing statement. You may be eligible for a prompt-payment adjustment with payment in full on the date of service. Uninsured patients who are unable to pay in full at the time of service will be asked to inquire about obtaining insurance through the Health Insurance Marketplace, as mandated by Federal Law. Eagle will gladly supply the contact information for our community patient navigation resources.

Collection agencies. Patients who do not respond to Eagle’s efforts to collect on an overdue balance may be turned over to an outside collection agency and they may be dismissed from all Eagle sites. If this becomes necessary, Eagle will attach a 15% service fee.

In addition to checks, cash and all major credit cards, Eagle accepts Care Credit through the link on our homepage, online payments through the "Pay My Bill" link on our homepage, and we offer secure credit card on file. Please call 336-274-6515 and ask for Patient Accounts to learn more.

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